> Packing and delivery

Packing and delivery

The animals I ordered, how will they travel?

The utmost care is taken when preparing animals for shipping so they can travel in the best possible conditions all the way to you. Their plastic bag filled with water and oxygen is carefully placed in a special package designed to avoid temperature variations. A survival blanket envelops the bags and heat packs are added during winter time and cold-temperature periods.

It is winter time and it is cold, can animals still travel all the way to me?

The acclimatization center benefits from international recognition for its know-how in the preparation and shipment of tropical fish throughout Europe, even during strong winter periods all the way to Sweden and Finland. The packaging in which animals travel is especially designed to avoid temperature variations: polystyrene expanded graphite box, survival blanket, heat packs and a thick waterproof cardboard. Masterfisch is capable of satisfying its customers by any time.

Can I choose the day and hour of delivery?

When placing your order it is possible to inform us on your preference for delivery date. Whenever possible we will try to satisfy your request. In any case, the Masterfisch team will contact you prior to shipping in order to arrange for the delivery date which suits you best.

How and by whom will the animals be routed to me?

Animals are exclusively delivered by courier certified for transport of ornamental fish. Masterfisch works hand-in-hand with UPS and GO Overnight.